Emergency Repairs

Urgent Maintenance Instructions

Please see list below of what constitutes an urgent repair under the Residential Tenancies Act

• A burst hot water service
• A blocked or broken toilet system
• A serious roof leak
• A gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious storm or fire damage
• A failure or breakdown of any essential service provided by the landlord or agent for hot water, cooking, heating or laundering
• A failure or breakdown of gas, electricity or water supply
• Any fault or damage that makes the rented property unsafe or unsecure
• An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
• A serious fault in a lift or staircase in the rented premises.

Emergency Tradespeople

Your first contact for all emergency maintenance as detailed in your General Tenancy Agreement is 07 5473 7888. Please call this number in the first instance and follow the instructions.

Contact to the below trades people is only applicable if you have not received a response from the above contact in a reasonable time frame, or the emergency is dangerous or damaging to the residents & property.

The following tradespeople can be contacted after hours ONLY if the maintenance required is in one of the above-mentioned.

Please Note: If you contact a trades person and it’s not considered urgent you will be charged for their time.

• Plumbing : Chilli Plumbing - 0413 555 612
• Electrician: Andy Hunt - 0411 560 361
• Smoke Alarms: 24/7: Smoke Alarm Solutions - 1300 853 612
• Locksmith: All Keyed Up - 0417 344 417

If there is any danger or emergency at the property, please call the relevant Emergency Service on 000 or the SES on 132 500.